What our Customers say...


Derrick and the rest of the team did an amazing job taking care of us. Our home looks better than it did before the water damage. We can’t thank them enough.

Leonard and Courtland did an outstanding job during the recovery process. 

I highly recommend working with Will Watson from SERVPRO of Southwest Raleigh. We had a backup in our plumbing that resulted in interior damage on two floors. Will Watson arrived the next morning and handled the job from start to finish. He was extremely detailed and did very clean work. We had just had a newborn, and they went above and beyond sealing off the damaged areas and removed all damaged material.

He also documented the entire process and communicated with my adjuster. Highly recommend.   


Will was exceptional with a flood we had in our master bath. He and his coworker (wish I could remember his name) came out and took such great care of our house. We have two small children so they went the extra mile to make sure there was minimal mess and dust. We so appreciated that.

All your employees were professional and explained everything to me in detail. Fred and Mike came out first and had to stay late into the evening to get everything set up in all 3 apartments that flooded. They were very helpful which I appreciated because I was very stressed. The next time Will Watson came by and he was excellent and helpful.

Mr. Thomas and Mr. Leonard are great workers. They are professional and personable. I would recommend SERVPRO and these men to anyone.

Leonard and Thomas were great! They were on time and explained everything they were doing step by step.

My technician was Will Watson, and he did a great job of cleaning up all water logged insulation and the damaged drywall. Very professional and friendly, would definitely work with him again!

SERVPRO Southwest has been a pleasure to work with. Will has been incredibly helpful. I know I am in good hands to get me through this home flood nightmare! I highly recommend!!!

This crew of Thomas, Mike, Wade, Jansan, and Cameron we absolutely amazing to work with. They were very professional, knowledgeable, and empathetic. They kept us informed on next steps and looking out for our best needs. Excellent Customer Service with a great team involved!

Came home from a late dinner to water running down our upstairs stairs in our 3-year-old house. SERVPRO was there in less than an hour and ripped up padding molding sheetrock and insulation and set up drying equipment. Service people were competent and friendly. This is my second experience with SERVPRO and both were amazing - highly recommend

A water main burst in the ceiling of my restaurant. Ryan and the crew arrived quickly and they immediately got to work clearing out wet materials that could be removed. They set up over 30 fans and dehumidifiers. They kept me updated continuously throughout the process. They worked like a well oiled machine. I was kept in the loop they worked directly with my insurance adjuster and made the process much less stressful than I expected. I rarely give 5 stars for any service but this company totally deserves it.

We have had a couple reps but Mr. Thomas Shelton really stood out. Due to covid we were short staffed an he waited so patiently while we looked for keys to units he would have to clean. Am just glad that every time he has come to our facility he has had the same attitude willing to help and listen. He is a great representative for SERVPRO.

Thomas and his crew showed up ready to get to business! He and his guys were so patient with my many questions and ever-changing requests and were so kind to my children who were so fascinated with their work. I will request to have Thomas if I should ever need SERVPRO’s services again, and you should too! Nothing better than feeling heard and valued after a flooded home!

We came home from the holidays to a leak in our house. Never a fun thing to deal with but SERVPRO was there within 45 minutes and took care of the problem. Cameron who was assigned to our job was very thorough and answered all of our questions. We would definitely recommend their services.

Inna and team are very pleasant and professional. Great company, would recommend.

Cameron M. came out to our home the day that we called. He was extremely professional, very friendly and explained everything that was going on. Highly recommend this service!!

Very good company to use. I highly recommend it. Inna was very professional and helpful. She had the answers to all my questions and explained the water mitigation process thoroughly and made sure I understood all the necessary steps. The company exceeded my expectations.

The guys were awesome. Thank you.

Bryan and his team are top notch. Being in the business, I worried about choosing the right restoration company. But they worked diligently to get the job done in a professional and timely manner. Their employees and crews were top notch and made the process seamless. Would definitely use them again!

I truly appreciate the timeliness, professionalism, and the customer service that was provided by Jimmie Mathews was amazing. I greatly appreciate his assertiveness and knowledge on what needed to be done after a flood. Mr. Mathews informed me the steps he’d be taking to get my damages fixed and looking like new! He did just that, Thanks again Jimmie!

This company is great! They responded quickly and got right to work. Ryan walked me through the process very thoroughly. He made sure all my concerns were addressed and questions answered. The team was very professional.

SERVPRO was quick to come out after the water heater pipe dripped rusty water all over the laundry room. They mopped up the water and put fans in the room to dry it out. Bryan from SERVPRO came out the next day and gave us an estimate on the repair work. We ended up needing some minor plumbing work and the floor only needed a cleaning up. Thank you SERVPRO for the quick response and averting a potential disaster.

Bryan and his team took care of a neighbors house that had flood damage. I didn’t think the first floor was salvageable, with the extent of the damage, but they got to work right away and prevented any long term damage. I’ve been in the house since and you would never know the amount of damage that was there. The first floor looks like a model home. They did an amazing job! I will recommend SERVPRO with Bryan and his team to my clients that need quick and professional solutions to damaged homes.

Organized, professional and caring. She handled my problem like I was family. I can't thank y'all enough for the great service!

This is a great group of people. Not only do the care about the customer, but they care about each other. The owner are fully involved. The staff takes pride in their work and makes sure the job is done right from start to finish.

SERVPRO was recommended by our insurance company when our hot water heater leaked. They were quick to respond, efficient, and informative about the cleanup. The renovation was completed ahead of schedule. As with any project there were some blips, but they were quickly addressed. All contractors and subcontractors were professional and a pleasure to work with!

Sergio and Patrick and Bryan were great to work with. Kelly one of the co-owners picked up the call on a Sunday afternoon immediately jumped into action and had a team at my house in 45 minutes. I had just had a pipe burst in my upstairs and water was everywhere. Kelly guided me on what to do and kept me calm. They were there so fast and jumped into action. I appreciated their professionalism and they did a great job on the drying of our home. I would highly recommend that team again. If I could give more than 5 stars I would. Thank you!

Great experience, would definitely recommend!

Patrick and team have been excellent from the very beginning of our water damage project. They are quick, knowledgeable, friendly, professional, and truly care about correcting our problems. Their seamless process with my insurance company has made a very stressful time much easier. Not only was the quality of work excellent, they also went above and beyond by putting down plastic to keep my house clean, staying late to ensure things are done properly, and allowing me to give my input on the state of things like wet insulation. They have been prompt and kept me in the loop with every fine detail. I highly recommend them for your restoration needs.

SERVPRO of Southwest Raleigh exceeded our expectations. They responded on a Friday afternoon to a request for office sanitization and had a crew arrive at 8:00 Saturday morning. The crew was prompt, professional, and got the job complete in less time than expected. Highly recommend this branch.

Sergio did a great job he was very professional and knowledgeable. Would definitely use again.

Obviously having water damage is not a pleasant experience but the SERVPRO team members Sergio and Thomas’ professionalism and competence helped to ease the stress. Their competence was obvious and comforting, we felt we were in good hands with them.

These guys were awesome. Always on time, knowledgeable, and just really nice guys. Highly recommend.

Great team to work with. Sergio was extremely communicative and did a fantastic job making sure all areas were dry quickly!!! I would definitely recommend to anyone who needs fast and thorough water remediation!

Kelly Edwards went out of his way to help me when I had an emergency. I woke up to water coming down through my ceiling from the attic that was dripping down to both my first and second floors. My ceiling and floors were already being damaged so I needed to find someone to help quickly. It was a very last minute emergency and I knew the more the water leak kept coming down the more damage to my home by the minute. Mr Edwards was totally booked up but still went out of his way to stay on the phone with me and get another local person on the phone to help me. What a nice guy. He didn’t have to do that and had nothing to gain. I would definitely recommend this business as the owner seems to really care about people and want to help. Thank you again!!

Had damage from a water pipe break which required removal, remediation and reconstruction including replacement of a hardwood floor. I cannot say enough good about the promptness, professionalism and expertise of all the crews, staff and management of SERVPRO of SW Raleigh/Holly Springs. They assessed, managed and performed the total process in a manner that exceeded all my expectations...including dealing with the insurance company. I highly recommend them and would use them again if need arises.

This company did an amazing job ridding my home of mold! Thank you guys! 

Sewage backup in your home is one thing I would not wish on my worst enemy. The guys over at SERVPRO in Raleigh are amazing! They got here fast and worked hard to help me get my house back in order! I would definitely recommend this restoration team.

What a great group of people working at this SERVPRO in Raleigh. Chris and Kelly were amazing and the team who came into my hope, knew what they were doing, and they treated me, my wife and my home with respect! Thanks guys, you have put my faith back into humanity, and SERVPRO!

Chris and his team were incredibly professional. They worked efficiently and kept me informed along the way. Great company, great people, and they do great work!

Mold is so scary! But to find it in our home! I do not know what we would have done without this wonderful company! Thank you SERVPRO.

This storm caused such terrible damage to so many homes! These people at SERVPRO were quick, hard working and honest. I definitely would recommend them!

I appreciate all you did for us. This situation was less than ideal and this team helped us the entire way through. Thank you SERVPRO!

Great team! They did a great job, they worked efficiently and did what they said they were going to do. Highly recommend!

Amazing workers, friendly and polite. They took the time to explain the process to me and made sure I was aware of why they were doing what they were doing. Great people, kind and honest! I would recommend them to any of my friends or family, and even a stranger if they needed these services. 

Fire damage is the most horrific experience I have ever lived through. Thank you to this team for getting our family through this process!

This team is professional, prompt and efficient. The owners Chris and Kelly took great care of our property and we are appreciative of how they went above and beyond to get us up and running again! Thank you!

These guys were top notch.  From my call to the office in the middle of the night to getting here fast.  They treated my home and family with respect and got the job done within the time they told me.  If I ever have water damage again, they'll be my first call.

Very quick response and extremely professional when on site.

The team at SERVPRO made the whole process easy.  Their Crew Chief was very polite and communicated clearly.  Our project was handled with care and concern for my family.  I can't say enough about SERVPRO.

The team was extremely prompt and professional.  They showed up quickly and were very courteous.  The work was done in a clean and neat manner.  I would definitely recommend them