What our Customers say...

Water Damage Testimonials

Derrick and the rest of the team did an amazing job taking care of us. Our home looks better than it did before the water damage. We can’t thank them enough.

I highly recommend working with Will Watson from SERVPRO of Southwest Raleigh. We had a backup in our plumbing that resulted in interior damage on two floors. Will Watson arrived the next morning and handled the job from start to finish. He was extremely detailed and did very clean work. We had just had a newborn, and they went above and beyond sealing off the damaged areas and removed all damaged material.

He also documented the entire process and communicated with my adjuster. Highly recommend.   


Will was exceptional with a flood we had in our master bath. He and his coworker (wish I could remember his name) came out and took such great care of our house. We have two small children so they went the extra mile to make sure there was minimal mess and dust. We so appreciated that.

My technician was Will Watson, and he did a great job of cleaning up all water logged insulation and the damaged drywall. Very professional and friendly, would definitely work with him again!

Came home from a late dinner to water running down our upstairs stairs in our 3-year-old house. SERVPRO was there in less than an hour and ripped up padding molding sheetrock and insulation and set up drying equipment. Service people were competent and friendly. This is my second experience with SERVPRO and both were amazing - highly recommend

A water main burst in the ceiling of my restaurant. Ryan and the crew arrived quickly and they immediately got to work clearing out wet materials that could be removed. They set up over 30 fans and dehumidifiers. They kept me updated continuously throughout the process. They worked like a well oiled machine. I was kept in the loop they worked directly with my insurance adjuster and made the process much less stressful than I expected. I rarely give 5 stars for any service but this company totally deserves it.

We came home from the holidays to a leak in our house. Never a fun thing to deal with but SERVPRO was there within 45 minutes and took care of the problem. Cameron who was assigned to our job was very thorough and answered all of our questions. We would definitely recommend their services.

SERVPRO was quick to come out after the water heater pipe dripped rusty water all over the laundry room. They mopped up the water and put fans in the room to dry it out. Bryan from SERVPRO came out the next day and gave us an estimate on the repair work. We ended up needing some minor plumbing work and the floor only needed a cleaning up. Thank you SERVPRO for the quick response and averting a potential disaster.

Bryan and his team took care of a neighbors house that had flood damage. I didn’t think the first floor was salvageable, with the extent of the damage, but they got to work right away and prevented any long term damage. I’ve been in the house since and you would never know the amount of damage that was there. The first floor looks like a model home. They did an amazing job! I will recommend SERVPRO with Bryan and his team to my clients that need quick and professional solutions to damaged homes.

SERVPRO was recommended by our insurance company when our hot water heater leaked. They were quick to respond, efficient, and informative about the cleanup. The renovation was completed ahead of schedule. As with any project there were some blips, but they were quickly addressed. All contractors and subcontractors were professional and a pleasure to work with!

Sergio and Patrick and Bryan were great to work with. Kelly one of the co-owners picked up the call on a Sunday afternoon immediately jumped into action and had a team at my house in 45 minutes. I had just had a pipe burst in my upstairs and water was everywhere. Kelly guided me on what to do and kept me calm. They were there so fast and jumped into action. I appreciated their professionalism and they did a great job on the drying of our home. I would highly recommend that team again. If I could give more than 5 stars I would. Thank you!

Patrick and team have been excellent from the very beginning of our water damage project. They are quick, knowledgeable, friendly, professional, and truly care about correcting our problems. Their seamless process with my insurance company has made a very stressful time much easier. Not only was the quality of work excellent, they also went above and beyond by putting down plastic to keep my house clean, staying late to ensure things are done properly, and allowing me to give my input on the state of things like wet insulation. They have been prompt and kept me in the loop with every fine detail. I highly recommend them for your restoration needs.

Great team to work with. Sergio was extremely communicative and did a fantastic job making sure all areas were dry quickly!!! I would definitely recommend to anyone who needs fast and thorough water remediation!

Kelly Edwards went out of his way to help me when I had an emergency. I woke up to water coming down through my ceiling from the attic that was dripping down to both my first and second floors. My ceiling and floors were already being damaged so I needed to find someone to help quickly. It was a very last minute emergency and I knew the more the water leak kept coming down the more damage to my home by the minute. Mr Edwards was totally booked up but still went out of his way to stay on the phone with me and get another local person on the phone to help me. What a nice guy. He didn’t have to do that and had nothing to gain. I would definitely recommend this business as the owner seems to really care about people and want to help. Thank you again!!

Had damage from a water pipe break which required removal, remediation and reconstruction including replacement of a hardwood floor. I cannot say enough good about the promptness, professionalism and expertise of all the crews, staff and management of SERVPRO of SW Raleigh/Holly Springs. They assessed, managed and performed the total process in a manner that exceeded all my expectations...including dealing with the insurance company. I highly recommend them and would use them again if need arises.

What a great group of people working at this SERVPRO in Raleigh. Chris and Kelly were amazing and the team who came into my hope, knew what they were doing, and they treated me, my wife and my home with respect! Thanks guys, you have put my faith back into humanity, and SERVPRO!

These guys were top notch.  From my call to the office in the middle of the night to getting here fast.  They treated my home and family with respect and got the job done within the time they told me.  If I ever have water damage again, they'll be my first call.

Very quick response and extremely professional when on site.